Refund & Cancellation Policy
Effective date: August 8, 2026
SkimOrg is a digital, subscription-based Software-as-a-Service product. There is no physical good shipped, so this policy covers cancellation and refund terms for your subscription rather than shipping or delivery.
1. Cancelling Your Subscription
You may cancel your subscription at any time from Settings → Billing inside the portal, or by contacting us using the details in Section 6 below. Cancellation stops future billing immediately; your workspace keeps access through the end of the billing period you've already paid for.
2. Refund Window
If you're not satisfied, you can request a full refund of any charge, whether it's your first payment or a later renewal, within 7 days of the date it was charged. Requests made after that 7-day window are not eligible for a refund.
3. How to Request a Refund
Contact us via our contact form, by email, or by phone (Section 6) with your account email and the charge you'd like refunded. Include the approximate date of the charge to help us find it quickly.
4. Turnaround Time
We aim to review and approve eligible refund requests within 2 business days. Once approved, funds are returned to your original payment method within 5–10 business days, depending on your bank or card issuer's processing time.
5. Exceptions
Charges outside the 7-day window are not refundable except where required by applicable law. We may decline a refund, or claw back access already granted, if your account was suspended or terminated for violating our Terms of Service.
6. Questions & Disputes
Reach us via the contact form. We aim to respond within 2 business days and resolve most disputes within 7 business days of first contact.
7. Changes to This Policy
We may update this policy from time to time; the effective date above reflects the most recent revision. Changes apply to charges made after the update, not retroactively.